We do have a set of standard service fees for common repairs; please see our production and repair guide to get an idea of what the charges would be. If your project doesn’t seem to be on the list, call and ask or come on down anyway! We like a challenge. Please note that these prices are for service fees only – materials required to complete the job are a separate repair cost.
Next, we assess the state of the item and materials required: if your repair is a fairly simple stringing job, for example, we will go over the threading materials and findings needed, and you have a couple of options: allow us to take it in for repair and pay a re-stringing service fee, or re-string the piece yourself – either at home or right in the store
– and have us help you with the finishing touches for a small fee.
Most repairs we encounter are reasonably simple, but be aware that complicated, vintage or delicate pieces may be beyond the abilities or comfort level of our staff – we cannot always guarantee a repair, or you may find that the service fee for the time and effort required is more than the worth of the item. It is very rare to be able to match missing beads exactly, so if there are a few gaps in the pattern, please be flexible in terms of redesigning the piece in a new pattern or with different beads.
Finally, you will need to fill out a repair form on which we can detail the service fee and materials involved. You do not pay for an item until it is fixed and all materials are accounted for. When we take in a repair, you will get a copy of the repair slip; please have this on hand when you come in for pick up, as it will allow us to retrieve your piece more quickly. We keep our copy of the repair slip with the item at all times, and we will have you initial it as proof of completion when you come in for pick-up and payment. The repair will be done by the staff member who served you, and we ask that you allow a week for completion; you will receive a call when it is ready for pick-up.